AND Phone Group MA - Presence and Manager/Assistant Services
Using presence and manager/assistant services directly on the IP phone speeds up team communication and delivers enhanced manager/assistant collaboration possibilities.
Besides the presence status of multiple phones there are services to handle call forwarding, redirection and representation services. Therefore you can deliver a rich experience for manager/assistant environments.
Realtime status information about other phones is shown directly on the IP phone display. Just by looking to the phone display it is immediately clear who is available, who has a phone call or which phones are redirected at the moment. Besides standard presence information you will be informed if there are external or internal calls for a specific extension or if the extension has locked the phone.
VIP (Very Important Person) Listen
Using VIP lists allows managers to receive important calls even in the case of an actively forwarded phone. This is especially useful if most calls should be forwarded to the assistants but some specific calls should be handled by the manager directly. VIP lists can be managed by the administrator, directly on the phone of the manager or directly at the phone of the assistant.
By specifying a simple hierarchical structure of available assistants it is easy to define who will receive a call. Just by pressing a button on the phone it is possible to redicre automatically to the next available assistant.
Control by Assistant
All manager assistant services, including settings for the manager phone, are handled directly on the IP phone. There is no need for any kind of additional login or computer software.
Integration with PC
Optionally the presence and manager/assistant service can be used with our desktop client as well. Therefore call handling can be completely handled on the phone without even touching the phone.